We really hope you love your arrangements and vases but if for any reason you would like to return please ensure you notify us within 14 days of receipt of your item/s and we will be happy to assist. A full refund or exchange will be offered for items which are returned in a perfect unused condition and in their original packaging with proof of purchase. All items must be returned complete, partial refunds are not offered.

Please note any returns for unwanted items are at your own cost and postage & packaging costs will not be refunded. We would strongly recommend using a tracked service as any items received damaged will not be refunded and we do not accept responsibility for any items lost in transit.

If you believe an item to be damaged or faulty please contact us directly within 7 days of receipt of the item/s at info@fauxquet.co.uk alongside images of the damage/ fault and we will endeavour to send out a replacement to you as soon as possible. 

Please note we do not accept returns on bespoke or dried stems/ arrangements.

Once we have received and assessed your return, a refund will be issued to your original method of payment. This may take a few days to show in your account, timings can vary depending on the card issuer. 

Please contact us here for any returns questions.